Delivery & Returns

 

Delivery:

We aim to have order fulfilment complete and goods processed for delivery within 1 day of receiving your order. We use tracked shipping within New Zealand, this will generally be delivered between 1-5 business days. Depending on postal delivery demands at the time, once with the delivery agent this is out of our control.

Shipping rates vary on the weight of your parcel please check at checkout

 Please check we may have to put a "pre-order date" on a product of when we expect it to us, if it is not currently in our stock room. We will clearly have this date next to the product when you add to basket. We can often send earlier than the "pre order date". If shipping to us is held up we will let you know via email of the delay.

Returns: Gift cards are non refundable, non faulty breastpumps are non refundable.

Our 14 day return policy covers faulty product return only. If you receive your product and it is faulty then please email us : support@harmonybaby.co.nz

Because of Health Reasons shipped breastpumps can not be returned.  Please note many factors can contribute to low milk supply resulting in disappointing milk expressing results, please seek advice from a lactation consultant, midwife, plunket or support person if needed. Poor expressing results does not necessarily mean the pump is faulty.

 

Returning product:

You will need to have notified us via email prior to returning any products, please also have your order number or proof of purchase so we can look out for your return and process it more efficiently. The product must be returned in original packaging and original condition, refunds will be processed and a credit applied to the original method of payment.

Returning a possible faulty pump:

You will need to have notified us via email prior to returning any products, please also have your order number or proof of purchase so we can look out for your return and process it more efficiently. The product must be returned in original packaging and original condition, refunds will be processed and a credit applied to the original method of payment. Once the pump is received we will test it and assess if it is faulty, if faulty we will offer you either a replacement or refund. If found not faulty it will be returned to you.

Please note any product you return must be returned using tracked courier..

Original shipping charges are non refundable.

The cost of returned tracked courier is not refundable.